Privacy Policy
Last updated: 29 July 2026
Sarah Kennett Limited, trading as Sarah Kennett Coaching (“we,” “our,” “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard information when you use our website www.sarahkennettcoaching.co.uk and our coaching services.
1. Who We Are
Sarah Kennett Limited (trading as Sarah Kennett Coaching) is a UK-registered company providing specialist coaching and support services, including one-to-one coaching, the Holding On, Moving Forward community support programme, and corporate/workplace support services relating to pregnancy loss. We are the data controller of any personal data you provide.
Company Name: Sarah Kennett Limited (t/a Sarah Kennett Coaching)
Company Number: 16584801
Website: www.sarahkennettcoaching.co.uk
Contact Email: [email protected]
Registered Office: Ramscroft Stables, Chalk Lane, Withern, LN13 0LQ
ICO Registration Number: ZC142126
2. Information We Collect
We may collect and process the following personal information:
Information you provide directly
Name, email address, phone number, billing address
Booking and appointment details
Enquiry, intake, or support messages
Information shared during coaching sessions relating to your personal circumstances, experiences, and emotional wellbeing — which may include health-related information (see Section 5 on special category data)
Payment details (processed securely by Stripe; we do not store card numbers)
Information you enter into forms (e.g. registration, sign-ups, competitions)
Information we collect automatically
IP address, browser type, device details
Cookies and usage data (see Section 9: Cookies)
3. How We Use Your Information
We use your personal data to:
Provide coaching sessions and programmes (one-to-one coaching, Holding On, Moving Forward, and corporate/workplace support)
Process payments and issue invoices
Manage bookings, appointments, and accounts
Send important service communications (session reminders, programme updates)
Provide marketing emails (only with consent)
Improve our website and services
Meet safeguarding responsibilities, including signposting to appropriate medical, psychological, or emergency support where needed
Comply with legal and regulatory obligations
4. Legal Bases for Processing
We process your data under the following lawful bases (UK GDPR Article 6):
Contract: to deliver the services you have purchased
Consent: where you opt into marketing communications
Legal obligation: to comply with HMRC or other regulatory requirements
Legitimate interest: to improve services, monitor usage, and handle enquiries
Where coaching conversations involve health-related or other special category data, we rely on your explicit consent (UK GDPR Article 9(2)(a)) as the additional condition for processing — see Section 5.
5. Special Category Data
Because our coaching work may involve conversations about grief, loss, and emotional or mental wellbeing, some information you share with us may constitute special category data under UK GDPR Article 9 (e.g. information concerning your health or mental wellbeing).
We only collect and use this information with your explicit consent, given at the start of our work together.
Our coaching is not a substitute for medical, psychiatric, or psychological treatment. We do not diagnose or provide medical advice.
Where appropriate, we signpost you to your GP, midwife, bereavement team, a qualified therapist, or emergency services.
We follow a safeguarding policy and escalation pathway, and will refer you on where your needs fall outside our competence as coaches.
Notes from coaching sessions are kept securely, accessed only by those delivering your support, and are not shared without your consent except where required by law or in a genuine safeguarding emergency.
6. How We Share Your Data
We do not sell your data. We may share it with:
Service providers: our payment processor (Stripe) and our CRM, booking, and email platform (GoHighLevel)
Coaches and staff: to deliver sessions, feedback, and support
Regulators/authorities: where required by law or safeguarding obligations
All third-party providers are required to keep your data secure and process it only on our instructions.
7. International Data Transfers
Some providers (e.g. our CRM/email platform, cloud hosting) may store data outside the UK. Where this happens, we ensure safeguards are in place (e.g. the UK Addendum to EU Standard Contractual Clauses).
8. Data Retention
We will only keep your data for as long as necessary:
Coaching session records: [RETENTION PERIOD — please confirm; commonly 6–7 years to align with professional indemnity insurance and any coaching body requirements]
Financial records: 6 years (HMRC requirement)
Marketing contacts: until you unsubscribe or withdraw consent
9. Cookies
We use cookies to:
Keep you logged into your account
Analyse website usage
Personalise your experience
You can manage or disable cookies in your browser settings. [Link to Cookie Policy, if applicable]
10. Your Rights
Under UK GDPR, you have the right to:
Access a copy of your personal data
Correct inaccurate information
Request deletion (“right to be forgotten”)
Restrict or object to processing
Data portability (transfer your data to another provider)
Withdraw consent at any time
To exercise these rights, email [email protected].
11. Children's Privacy
Our coaching services are directed at adults. We do not knowingly collect personal data from anyone under 18. If you believe a minor has provided us with personal data, please contact us so we can delete it.
12. Data Security
We take appropriate measures to protect personal data against loss, misuse, or unauthorised access, including:
Secure servers with encryption
Password-protected accounts
Restricted staff access to session notes and personal information
Regular security reviews
13. Third-Party Links
Our website may link to other websites (e.g. NHS, bereavement charities, support organisations). We are not responsible for their privacy practices.
14. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a new "last updated" date.
15. Contact Us
If you have questions about this Privacy Policy or how we handle your data, please contact:
Email: [email protected] Post: Ramscroft Stables, Chalk Lane, Withern, LN13 0LQ
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO): www.ico.org.uk.
Not sure where to start?
Begin here.
A free, no-pressure discovery call with me, usually around 20–30 minutes.
This isn't a sales call. It's a conversation to help you understand what level of support might suit where you are right now. There is no obligation to book anything, and I will be honest with you whether my support is right for you.
Why this programme is different
Many people who have experienced miscarriage are offered counselling or pointed toward generic grief resources. Both can be valuable, but coaching offers something distinct.
My coaching is grounded in the Three Principles of Mind, Consciousness and Thought, as shared by Sydney Banks. It's a simple but profound understanding: that our moment-to-moment experience is created from the inside out, through Thought, brought to life by Consciousness, and powered by the deeper intelligence of Mind. It offers a way forward that doesn't ask you to relive, analyse, or "fix" your pain because you are not broken. Beneath the grief, the fear, and the noise, your natural well-being, clarity, and resilience are already there, waiting to be uncovered.
Alongside this, I bring over twenty years as a teacher and educator, a background in Biotechnology and a Master's in Teaching and Leadership, and qualifications across NLP, coaching, counselling, CBT, ADHD coaching, neuroscience coaching and positive psychology. I'm currently working toward ICF accreditation.
What that really means: I bring both rigour and heart. No judgement, no timelines, and no pressure to be anywhere other than where you are. Just a quiet, honest space to remember who you already are, underneath everything you're carrying.
Important: My coaching is not a clinical mental health service. If you are currently experiencing severe depression, suicidal thoughts, or PTSD symptoms, please speak to your GP. I am happy to talk through whether my support is right for you on a discovery call.
Crisis support: Samaritans 116 123 (free, 24/7) | sands.org.uk
You don't have to know what you need yet.
Just start with a conversation.
Start here
You don't need to be
ready to begin
"We are not trying to get everything right. We are learning how to understand ourselves well enough to move forward."
The free Facebook community is a gentle starting point — a space where you can simply be, without needing to do anything or say anything before you're ready.
Many people find their way into deeper support from here. Others stay in the community and find that's exactly what they need. Both are completely fine.
This is a space for anyone who has experienced miscarriage or baby loss and needs understanding, connection, and the reassurance that they are not alone.
Ready to take the first step?
You don't have to have the words for this yet. You don't have to know what you need. A discovery call is simply a conversation; no commitment, no pressure.
Office: Lincolnshire UK
Call 01507 707101
Email: [email protected]
Site: www.sarahkennettcoaching.co.uk